Provide hardware and software support to the end users
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitor, maintain and enhance the back-up process
Help desk duties including – answer inbound calls, assist end user inquiries ranging from simple to complex software and hardware issues
Record help desk issues in the Track-It system
Conduct computer diagnostics remotely, in the lab, and in the field
Maintain the PC image for the desktops, image PCs in inventory, and ensure adequate PC inventory levels
Troubleshoot McAfee issues on the PCs
Correct duplicate accounts in Greenway Intergy
Perform daily checks for all required systems during the AM hours
Monitor HL7, DICOM, and network traffic between systems
Monitors servers as needed
All other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS
Bachelor Degree or equivalent relevant work experience
Microsoft certification preferred
A+ Certification
Training and Experience
Experience with back-up software required. Veeam experience preferred
A basic understanding of network concepts required
Experience with Active Directory required
Experience with MS Office preferred
ManageEngine and Beyond Trust/Bomgar experience preferred
Cisco Webex experience a preferred
Knowledge of PACS and RIS systems preferred
Knowledge, Skills and Competencies
Willingness and proven ability to learn new applications
Good understanding of computer hardware
Good oral and written communication skills
Urgent deadlines and patient service requirements demand multi-tasking and focus on results
Attend conferences and seminars to maintain and enhance hardware and software skills
Physical Demands of the Position
50% sitting, 50% standing. Bending and lifting required. Lifting equipment up to 100 pound with assistance
Working Conditions
Local travel to all SJRA offices required
Interested candidates can submit their resume at resumes@sjra.com. Please include the Job Title, Location, and Hours in the subject or body of your email.
