Job Openings – Central Call Center

Position – Call Center Agent

Locations – West Deptford, Marlton

Hours – Monday through Friday – 9:30 a.m. – 6:00 p.m., 10:30 a.m. – 7:00 p.m.

SUMMARY – The purpose of this position is to schedule for all locations in an efficient and timely manner while striving for excellence in customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Schedule, reschedule, or cancel x-ray, fluoro, ultrasound, mammography and DEXA studies.
Follow scheduling work flow
Verify insurance eligibility, cost share and other insurance requirements (i.e. referrals, pre-certs, etc.).
Document the patients’ account appropriately
Task as appropriate modality, billing, filming, etc.
Daily data entry/computer work
Give patient preparations and/or end of call procedures
Mail patient reports as requested
Handle questions/requests from referring physicians’ offices and patients
Punctuality and regular attendance
Maintain confidentiality and comply with all HIPAA and Corporate Compliance regulations
All other duties as assigned

QUALIFICATIONS

High school diploma or equivalent

Training and Experience

Prior experience in a medical call center or front office preferred

Knowledge, Skills and Competencies

Knowledge of multiple insurance eligibility/authorization web sites
Ability to speak clearly and concisely, possess active listening skills
Knowledge of medical insurance
Knowledge of medical terminology and coding
Good computer skills, proficient in use of computer, keyboard and mouse, as well as other office equipment as necessary
Excellent interpersonal skills

Physical Demands of the Position – Position requires sitting 80-85% of scheduled shift with continuous use of computer, keyboard and mouse, and multiline telephone.

Working Conditions – Position is performed in an indoor office setting within close proximity to coworkers.

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. At any time and without advance notice, management may assign new duties, reassign existing duties, or eliminate duties.

Interested candidates can submit their resume at resumes@sjra.com. Please include the Job Title, Location, and Hours in the subject or body of your email.