Hours – Monday – Friday – 7:30 a.m. – 4:00 p.m., job requires evening and weekend work as determined by projects
SUMMARY
The position assists with clinical applications support, testing and training. The position is also responsible for providing support on the help desk for general IT questions.
ESSENTIAL DUTIES AND RESPONSIBILITIES
System Support
Diagnostic display monitoring and QC
Modality support and configuration, specifically Ultrasound and Dexa Scan
Monitor HL7, DICOM and network traffic between systems
Help troubleshoot workflow issues related to the clinical systems and the flow of data between them
Monitors systems as needed
Act as a backup for all required system checks during the AM hours
Training
Trainer for existing or new clinical applications
Administrator/Trainer for various clinical systems including:
Intelerad PACS
NeuroQuant
Volpara
Lexmark/Modlink/PACSgear
Nuance PowerScribe
Nuance mPower
Greenway Intergy RIS
Siemens Teamplay
Bayer Radimetrics
Project Management
Work closely with Clinical Systems Administrator for PACS related application projects
Application testing
Project plan creation and management
Help Desk Duties
Answer inbound calls to assist end user inquiries ranging from simple to complex software and hardware issues
Provide support to both employees and physicians on IT related issues. Issues can range from clinical application questions/problems to general IT inquiries concerning network logins, emails, printers, scanners, website access, etc.
Maintain record of transactions through the Track-It system for various problems and the actions taken
Serve as a contact for questions, trouble shooting, and coordination between departments and users
Conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
Answer users’ inquiries regarding computer software and hardware operation to resolve problems in a timely manner
All other duties as assigned
SUPERVISORY RESPONSIBILITIES – None
QUALIFICATIONS
Training and Experience
Knowledge of PACS, PowerScribe and RIS systems required
Experience with Microsoft Office required
Experience in healthcare required
Microsoft certification preferred
A+ Certification preferred
A basic understanding of network concepts preferred
Experience with Active Directory preferred
Linux experience preferred
Knowledge, Skills and Competencies
Willingness and proven ability to learn new applications
Basic understanding of computer hardware
Good oral and written communication skills
Urgent deadlines and patient service requirements demand multi-tasking and a focus on results
An understanding of HIPAA and Protected Health Information(PHI)
Physical Demands of the Position
50% sitting, 50% standing. At times requires lifting up to 100 pounds, with assistance
Working Conditions
Local travel is required.
This description has been reviewed and approved by the Supervisor of the Department and the Director of Human Resources.
