Job Posting – Clinical Systems Technician for IT

Job Title:         Clinical Systems Technician for IT                                                

Location:         Voorhees Office                                               

Hours –             Monday – Friday – 7:30 a.m. – 4:00 p.m., job requires evening and weekend work as determined by projects

SUMMARY

The position assists with clinical applications support, testing and training.  The position is also responsible for providing support on the help desk for general IT questions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• System Support

• • Diagnostic display monitoring and QC
  • Modality support and configuration, specifically Ultrasound and Dexa Scan
  • Monitor HL7, DICOM and network traffic between systems
  • Help troubleshoot workflow issues related to the clinical systems and the flow of data between them
  • Monitors systems as needed
  • Act as a backup for all required system checks during the AM hours

• Training
• Trainer for existing or new clinical applications

• • Administrator/Trainer for various clinical systems including:
    • Intelerad PACS
    • NeuroQuant
    • Volpara
    • Lexmark/Modlink/PACSgear
    • Nuance PowerScribe
    • Nuance mPower
    • Greenway Intergy RIS
    • Siemens Teamplay
    • Bayer Radimetrics

• Project Management

• • Work closely with Clinical Systems Administrator for PACS related application projects
  • Application testing
  • Project plan creation and management

• Help Desk Duties
• • Answer inbound calls to assist end user inquiries ranging from simple to complex software and hardware issues
  • Provide support to both employees and physicians on IT related issues.  Issues can range from clinical application questions/problems to general IT inquiries concerning network logins, emails, printers, scanners, website access, etc.
  • Maintain record of transactions through the Track-It system for various problems and the actions taken

• Serve as a contact for questions, trouble shooting, and coordination between departments and users
• Conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support
• Answer users’ inquiries regarding computer software and hardware operation to resolve problems in a timely manner
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES – None

QUALIFICATIONS

Training and Experience

• Knowledge of PACS, PowerScribe and RIS systems required
• Experience with Microsoft Office required
• Experience in healthcare required
• Microsoft certification preferred
• A+ Certification preferred
• A basic understanding of network concepts preferred
• Experience with Active Directory preferred
• Linux experience preferred

Knowledge, Skills and Competencies

• Willingness and proven ability to learn new applications
• Basic understanding of computer hardware
• Good oral and written communication skills
• Urgent deadlines and patient service requirements demand multi-tasking and a focus on results
• An understanding of HIPAA and Protected Health Information(PHI)

Physical Demands of the Position

• 50% sitting, 50% standing. At times requires lifting up to 100 pounds, with assistance

Working Conditions

• Local travel is required.

This description has been reviewed and approved by the Supervisor of the Department and the Director of Human Resources.